KWeb - Frequently Asked Questions

What is "Wireless Internet Access"?
Wireless Internet access is a form of high speed (or broadband) Internet access, that uses a radio frequency
instead of phone or cable lines. KissimmeeWeb.net is providing high speed cost effective solutions for
Internet access via wireless, NO PHONE LINES NEEDED! There is no need to worry about slow downloads,
busy signals, or disconnections anymore, with Wireless Internet your computer is always on the Internet.
KissimmeeWeb.net brings cost effective, high speed Internet access to the Kissimmee area via wireless
technology.

What equipment is needed by the subscriber?
The subscriber will need a wireless modem (radio), an open PCI or ISA slot in their computer. Depending
on your location from the transmitter, you may be able to use a laptop PCMCIA card.

How fast is the internet connection?
KissimmeeWeb.net's current wireless internet connection is capable of providing symmetrical
upload/download speeds up to 1536 kbps, which is almost 30X's that of the fastest dial-up connection. See
our wireless speed comparison.

What is symmetrical upload/download?
Symmetrical upload/download means that you can get the same speed both while downloading as well as
uploading.

What will my email address be?
Command Performance, LLC (dba KissimmeeWeb) currently provides access Kissimmeeweb.com (our
commercial site) and Kissimmeeweb.net (our internal network site), therefore your email address will be
yourname@kissimmeeweb.net

Where can I buy the wireless network modem?
While there are numerous manufactures and retail availability of generic wireless equipment you are
required to obtain your equipment from KissimmeeWeb. There are technology and network security
implications to consider when selecting your equipment.

Will I have to learn anything new to use this system?
If you already know how to use a Web browser you will find our system totally transparent. You are always
online. You click on your browser icon, and you are online with no delay, no waiting for a free line or a
connection.

Do I need a phone line?
NO! A phone line is not needed. The Wireless Internet connection is bi-directional, meaning your unit will
send and receive information, making it a complete solution for Internet connectivity.






	What are some benefits of having a fast Internet access? Many times you might find yourself sitting on your computer waiting up to 5 minutes just for one home page to load. Most of the time it happens because it is "Content Rich," meaning it has many pictures and active moving things, sometimes even sound. This makes it very hard for a slow modem connection to process so much information. As the Internet evolves, so will "content." People are finding new ways to express themselves through "content rich pages," leaving users frustrated because they have to wait for the pages to load. With fast Wireless Internet access, there is no need to wait. Does KissimmeeWeb support Voice over IP (VoIP) YES! You are welcome to work with any VoIP provider to obtain phone service. Additionally, KissimmeeWeb is in negotiations with several VoIP providers to deliver phone service to our customers. There will be a notice sent to all KissimmeeWeb customers as soon as the affiliation contract is finalized. Please contact customer support (321-284-4046) if you are considering VoIP. Is this like cable modems or ADSL? Cable Modems and DSL are all dependent on physical wires, and a middle man (i.e. phone/cable company). With Wireless Internet access you are not dealing with wires, but directly with the ISP. There is no need for a separate ISP. Is internet access unlimited? No, but with Wireless Internet access your computer is always connected. There are no time limits of how long you can use it. There are transfer limits per plan that should be enough for all internet users. Your computer is connected 24 hours a day 7 days a week 365 days a year. See Acceptable Use Policy. Is this the same as "satellite" Internet? No! Wireless Internet is bi-directional unlike most satellite solutions, where you download via the dish antenna, but you are also connected by phone line to the Internet for uploading information. This wireless solution eliminates the need for any dedicated phone lines, and therefore reduces your costs. Also, your signal only has to travel a few miles instead of thousands to the satellite. Can I run servers on this connection? Yes. Clients wishing to run servers over a wireless link will need to notify us and have to pay for that ability. The running of servers of any kind is prohibited in the residential wireless plans. What to do If service is temporarily unavailable? You need to notify KissimmeeWeb Customer Service and a Technical support personnel will take care of it as soon as possible. How long will it take to get the service? We can usually set up the service within 48 hours of your call, if you are located in our coverage area. Can I get busy signals? NO, you always have an Internet connection 24 hours a day, 7 days a week 365 days a year. A wireless connection requires no phone line making it impossible to get a busy signal. How secure is my computer? Though Kissimmeeweb guarantees the security of the wireless and IP network, it does not guarantee the security of your personal computer. As with any Internet connection, it is highly recommended to use a combination of firewall software, spyware and/or anti-virus program at your home to prevent outside intrusion. You can find links to for fee and free software on our links page. What is static IP? Can I use my static IP to host web page? Static IP is a registered IP assigned by your ISP to only Remotely Access your computer. You are not allowed to host any web pages using this IP. This IP only going to be used when you are outside somewhere and connected to the Internet and you want to connect to your home PC for FTP purpose or for remotely working purpose using Net Meeting or PC Anywhere access. I like to use my old email accounts using your wireless connections from POP3. Do I need to change my account setup? You don’t need to change your POP3 email accounts setup if you want to use your old email addresses. But if you want to use a KissimmeeWeb email addresses, you will need to create a new POP3 account from your outlook or outlook express using incoming [POP3] email server: mail.Kissimmeeweb.net and outgoing [SMTP] mail server: mail.Kissimmeeweb.net. Do you support newsgroups? We do not offer any newsgroup servers at this time. It is something being considered as a service for our customers. What do I need to host my web page from KissimmeeWeb.net? Content coming! How do I ftp files to my allocated web directory? Content coming! What is the KissimmeeWeb Refund Policy All sales are final! Refunds within five (5) days are considered if received in writing.